Product Care and Warranty
Sterling Silver Care
We recommend cleaning your sterling silver piece with a polish cloth, gently brushing it up with steel wool, or taking it to a local jeweler. We advise against using chemical based cleaning agents.
Matte Brush/Sand-Blasted Finish
Many of our pieces have been designed with a matte brush finish. With daily wear, these pieces will shine up or patina over time as the piece interacts with your skin and the elements.
For day to day maintenance a dab of sunflower /vegetable oil on a dry, clean sponge or cloth rubbed over the bag evenly will work to re-oil the leather and also protects the leather from cracking as well as sealing the leather for mild weather resistance. This will also help if you have small water marks on the leather.
Small scratches can be removed by rubbing them gently with your finger, as the natural oils on your hands will work into the leather. For larger scratches and marks apply a tiny amount of oil to the mark, let it soak in for a few minutes and then wipe the excess away with a clean soft cloth. It may make the leather initially appear darker but this is just because the oil is soaking in.
Our products are made with quality materials and we stand behind our products. We want you to be happy with your order. Should there be a problem with a piece, we will cover any defects in workmanship or the materials. Products damaged due to excessive wear or abuse will not be covered by our warranty.
Our 3-year extended warranty plan will also cover problems associated with normal wear of your jewelry.
- The extended warranty includes the following: inspection, cleaning and refurbishing 2 times throughout the warranty; sizing; clasp repair or replacement; chain repair or replacement.
- What is not covered by the extended warranty? Jewelry that is damaged due to excessive wear or abuse will not be covered by this plan; Jewelry repairs performed by any other jeweler will void this warranty; this plan does not cover theft, loss, abuse or accidental damage.
Leather Goods Warranty
It is important to us that you love your piece. If it is not quite what you expected, you can return it within 30 days of the ship date for a different item, or we can issue a full refund for items returned within 30 days of the ship date. Your return must be in its original condition and undamaged. If an error occurs on our end, we will remake the piece free of charge or issue a refund.