Policies


TERMS AND CONDITIONS

 Personalized Jewelry

Every Bob Siemon Designs jewelry piece is handmade from the finest materials. We stand behind our product 100% and want you to be completely happy with it. Please allow 1-3 weeks for the creation of your custom jewelry; note that shipping is not included in that time frame. We would like to offer a friendly reminder that custom pieces are hand-stamped and imperfections add to the style.

Returns/Exchanges

Return shipping is free when returning merchandise within the U.S. using the provided prepaid return label attached to your packing slip. Product must be in its original condition and undamaged. If an error occurs on our end, we will replace/remake the piece free of charge or issue a refund or store credit. We do not support returns, re-ships, or re-credits for items shipped internationally. In the case of items damaged during an international shipment, please contact our customer service department here

Damages

If your item is damaged within 60 days of your order date please email us at cs@chosen29.com and we will be happy to help you. If you purchased our extended 3-year jewelry warranty, the terms are outlined below.

Extended 3-Year Warranty

This 3 year extended warranty will cover defects in workmanship or the materials. this plan will also cover problems associated with normal wear of your jewelry.

  • This warranty includes the following: inspection, cleaning and refurbishing 2 times throughout the warranty; sizing; clasp repair or replacement; chain repair or replacement.
  • What is not covered by the warranty? Jewelry that is damaged due to excessive wear or abuse will not be covered by this plan; jewelry repairs performed by any other jeweler will void this warranty; this plan does not cover theft, loss, abuse or accidental damage.

Changing An Order

Because each piece is custom made to order, once you check out, changes cannot be made. When you receive your piece, if you are not satisfied, we are happy to exchange it at no additional cost. We stand behind our product 100% and want you to be completely happy with it.

Price Adjustments

While Chosen29.com constantly endeavors to provide accurate pricing information, pricing or typographical errors may still occur with respect to the products or services. Chosen29.com reserves the right to modify prices with respect to any such products or services without advance notice either prior to or after receipt of an order confirmation. Unintentional errors in advertised prices are not binding on Chosen29.com, and may be modified by Chosen29.com at any time. In the event that a product or service or any other transaction conducted via this website is listed at an incorrect price due to an error in pricing, Chosen29.com shall have the right, at its sole and absolute discretion, to refuse or cancel any orders placed for such product or service. In the event that a product or service is mis-priced, Chosen29.com may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. It being clarified that Chosen29.com shall have no further obligations towards you with respect thereto.

Coupons and Discounts

Coupons may not be combined and may not apply to any sale items unless otherwise explicitly stated. Promotional offers will be honored within 7 days of the original purchase date and price adjustments will be refunded in the original form of payment.

 Payment Methods

We take Visa, Mastercard, Amex and Paypal for payment. 

Sales Tax

Sales tax applies to all orders shipped or billed to a California address.

Shipping

All available shipping methods, with stated timelines, can be found in the cart upon checkout. During peak seasons, expedited and rush shipping may not be available. International shipping can take 3-6 weeks and we are not responsible for items held up in customs. In the rare event your order is lost in transit once shipped, we are not responsible, but will do what we can to help you locate it. If you pay for expedited shipping but your order is stopped in our quality control department, causing it to be late, we will refund your shipping fee. We cannot change the shipping method once an order has been placed.

Availability

Occasionally items will go on back-order. We will let you know as soon as possible if this occurs. We cannot guarantee availability of any design.

Privacy & Security Policy

Your Privacy

Chosen29.com respects the privacy of all our customers. This privacy & security policy outlines the information we collect about you, how we use the information, and the choices you have to review, revise and/or restrict our usage of this information.

Information We Collect

Chosen29.com collects customer information for a variety of reasons, which include providing superior customer service, improve our customers’ shopping experience and to communicate with our customers about our products, services and promotions. We collect personal information such as your name, financial information, telephone number, email and postal address that you provide to us when you save your information with us or when you participate in a sweepstakes, promotion or survey. We use this information to process any transaction, inquiry or promotion that you initiate with us, and provide you with advertising tailored to your interests. Additionally, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience on this website, and to provide you with offers, promotions or information that we believe may be of interest to you. We also monitor use of the website and traffic patterns to improve the website design and the products and services we offer, as well as to determine what offers, promotions or information to send to you.

Who We Share Information With

We share your information:

With our vendors. We share your information with vendors who work with us and provide our services on our behalf. For example, companies we hire to help us maintain the website, manage our mailing lists, provide marketing assistance and data analysis may need your information to provide those services. We require these vendors to comply with our data privacy and security requirements and we prohibit those companies from using the personal information they receive from us for any other purpose.

With our corporate affiliates. We also share personal information with our affiliated companies, including our corporate parent and subsidiaries.

With web publishers and other Web sites on which we advertise. Other companies with whom we partner may target advertisements for products and services in which you might be interested based on your visits to both our website and other websites.

As part of a merger, acquisition or other corporate transaction. We may acquire other companies or their assets or be acquired by or merge with another company. Personal information is generally one of the business assets involved in such transactions. Thus, in the event that part or all of its assets are acquired through such a transaction, your information would be one of the transferred assets.

Law Enforcement. We will share your personal information when we have a good faith belief that doing so is required by law or is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other visitors, or anyone else that could be harmed by such activities.

We will also share your information with third parties when you ask or consent to us doing so.

Our Email List

We offer those who sign up for our email list advanced notice of sales and new merchandise and other Stephen David Leonard news. Email addresses collected at Chosen29.com are used internally. If you would like to unsubscribe from our email list please contact us at info@chosen29.com. We will remove your name within a reasonable period of time. Please recognize that you may receive another email before we are able to remove you from the list. In addition, please note that you will receive more emails based on how often you open the emails we send you.

Service Providers

Chosen29.com contracts with outside service providers to help us better understand your use of Chosen29.com. Our service providers place cookies on your computer or use other technologies to collect various kinds of information for us related to your use of Chosen29.com, so that we may continue to improve the site for our customers, and provide advertising tailored to your interests. We do not allow our service providers to collect any credit card, username or password information; any personal information shared with our service providers is made anonymous. As a visitor to Chosen29.com, you may opt out of being included in this collection of data by contacting info@chosen29.com. To opt out of third party advertising tailored to your interests, please contact info@chosen29.com. We may also use our own cookies to deliver enhanced online display advertising tailored to your interests. To opt out of this advertising provided directly by Chosen29.com please contact info@chosen.com.

We or our partners may use flash cookies (also known as local stored objects) or other similar technologies. A flash cookie is a small data file placed on a computer using adobe flash or similar technology that may be built into your computer or installed by you to your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, personalize and store your settings. Flash cookies may help us improve our site by measuring which areas are of greatest interest to customers. They may be recognized by other sites or by our marketing. Flash cookies are different from browser cookies, so the cookie management tools provided by your browser will not remove flash cookies. Click here to learn how to manage privacy and storage settings for flash cookies. If you disable flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable. Cookies are bits of information that are automatically stored on your computer. If you do not want to have cookies on your system, you can set your browser to disable them. We also use other methods of automatic collection to determine information about visitors to our website, including the IP address, browser, language preferences, and computer identification numbers. We use the information obtained using these tools to provide better customer service, enhance our product offerings, and detect potential misuse or fraud. To opt out of any such data collection, contact us at info@chosen29.com.

Secure Shopping

Sensitive personal information contained in orders placed on the website are encrypted using 128-bit secure sockets layer (ssl) technology.* In order for ssl security to work, you must use an ssl enabled browser. Unfortunately, no data transmission over the internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations of the internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through the website cannot be guaranteed; (c) any such information and data may be viewed or tampered with in transit by a third party; and (d) when you transfer any information to us, you do so at your own risk. If you still have concerns about ordering electronically, feel free to call 800.539.1688 and place your order over the phone. You can also print your shopping basket page and mail it to:

ATTN: Customer Service

Chosen29.com
19745 Colima Rd Suite 1-101 Rowland Heights, CA 92748

Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email. *Secure socket layer (ssl) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.

Policy Changes

Chosen29.com may periodically update this privacy & security policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting Chosen29.com, you agree to accept any changes made to this policy. The Chosen29.com privacy & security policy only addresses the use and disclosure of information we collect from you on our website. Feel free to contact us with any questions about our privacy & security policy at info@chosen29.com.